WHAT KIND OF PRODUCTS DO WE SELL ?
We sell Kontakt instruments and sample packs.
WHAT IS OUR REFUND POLICY?
Since you are buying digital product, and you have our product downloaded to you computer, we cannot offer refunds. Please, read product info before you make a purchase.
IN WHAT CASE SHOULD I CONTACT YOUR SUPPORT ?
In case you have download issues.
I HAVE NOT RECEIVED MY DOWNLOAD.
Your download should appear immediately after payment process on the payment window, and also in your email. If it does not, contact support. Download is active for 7 days!!!
MY DOWNLOAD LINK (RECEIVED IN INBOX) DOES NOT WORK
Since download link is valid for seven days, first check if this is the problem.
If not, contact us, and you will receive another, direct download link.
MY CHECKOUT WON'T PROCESS, IT FREEZES OR GOES BLACK
In most cases using another browser fixes the problem. If the problem persists, there might be some upgrades going on in payment getaway system, and in that case we advise you to wait at least 30 minutes, or contact our support.
CAN I UPGRADE MY LITE VERSION OF INSTRUMENT TO FULL VERSION ?
Unfortunately, not for now. Upgrading requires additional operations in our payment system, which we are
unable to provide at the moment. We advise you to check carefully LITE and FULL version of particular
instrument and make a decision which suites you better.
CAN I USE FREE KONTAKT PLAYER ?
No. You must have full version of Kontakt for all our instruments.
HOW TO LOAD INSTRUMENT ?
You either choose "load" in your Kontakt, and find nki file of an instrument, or you go via "files" menu on the left side of Kontakt, and locate nki file.
Our instruments cannot be added via "Native Access" as a library.
CAN SAMPLE PACKS ALSO BE LOADED INTO KONTAKT ?
Yes! All our sample packs contain wav, mp3 and simple Kontakt interface.
WHAT IS THE DIFFERENCE BETWEEN SAMPLE PACK AND KONTAKT INSTRUMENT ?
Our sample packs are wav(mp3) files organised into folders and can be used as "drag-and-drop-to-daw", or via Kontakt. So you can use them both ways.
Our Kontakt instruments are not sample packs, and Kontakt is the only way to load them. However, their GUI interface is more advanced and has more tweaking options.
CAN I SELL A SONG USING YOUR KONTAKT INSTRUMENTS OR SAMPLE PACKS ?
Yes, if it is not predominantly composed containing our loops and licks only.
CAN I USE YOUR PRODUCTS TO CREATE MY OWN INSTRUMENTS OR SAMPLE PACKS FOR RESALE ?